A close up of two people shaking hands.

Job List

Start your career

Customer Service Support Technician

Customer Service Support Technician

Harrogate

£24,000

Permanent

Apply NowCheck on Indeed

posted

Apr 2, 2025

My client is an expanding SME company that specialises in the supply of high speed, reliable internet systems to holiday and leisure parks throughout the UK. I am recruiting for a Customer Service & Support Technician to join their existing team based in Harrogate town centre.

Candidates will deal with incoming phone enquiries from our customers wishing to take advantage of the Company’s services. You should have good communication skills with a natural flair for customer service and enjoy helping users with technical issues.

Additional responsibilities will include; responding to customer on-line issues and correspondence, the monitoring of the Company’s systems and addressing automated on-line alerts, plus maintenance of our company CRM System and dealing with third-party service providers.

You should possess first-rate communication skills, have previous call centre experience and have some technical background in IT systems and support.
This is an exciting opportunity to join a small team delivering 1st Line Customer Support to an existing and extensive customer base.

Main Responsibilities:

  • First line of contact for new and existing customers
  • Logging of new faults with their customers’ service
  • Inputting and processing new customer orders and sales
  • General upkeep of the company CRM system (both client and customer information)
  • Working with the engineers to manage new installs and site visits to fix faults
  • Establish customer feedback from existing customers to better improve their service
  • Reporting new faults and site outages to management and technical team
  • Some system diagnostics of faults

Job Type:

Full time, permanent

  • Enhanced pension scheme - 5% Employer Pension Contribution
  • 28 days holiday (including bank holidays)

Work location: Harrogate  

Full-Time 37.5hrs per week

Monday- Saturday (one day off in the week)
9am - 5:30pm
12pm - 8:30pm (1 in 4 during peak season)

Salary:                        £24,000 p/a

“Basi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.”

Joe Bloggs

Mechanical Fitter (Since 2021)

A man with a black shirt and brown shirt.

“Basi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.”

Joe Bloggs

Mechanical Fitter (Since 2021)

I recommend '' Know How '', a good agency offering a lot of employment opportunities, I have been working for this agency for a longer time (1.5 years) and I always meet with kindness and help if I need it. Recommend

Candidate 3

Candidate

The best agency I have worked for, fantastic service, they care for people and make sure that they have jobs. The work is in a positive environment, the payment is always on time and what is important, they are very helpful. Thank you :)

Candidate 2

Candidate

Not a bad word I can say about this agency, very polite via phone and very polite in person. They explained everything in full to me before offering me a 12-week temp to perm position and even taking me to the site where I will be working to meet the management and to show me around. I would highly recommend this agency as based on my experience with other agencies this is by far the best experience I have had! I am certain that these guys would go out of their way to help anyone gain some work

Candidate 1

Candidate

Having worked with KHR for over 6 years, I have found them to offer and deliver the highest levels of value, customer service and care alike. They have become our trusted partner and now operate on a sole supply basis and are seen as an extension of our own team due to the ability to supply class leading staff whenever required who are both inducted and knowledgeable in all aspects of our operation saving valuable man hours from my team’s perspective and that all colleagues supplied are warehouse/dept ready from the outset.  

Anonymous 3

Operations Director

The close working relationship, and a full understanding of our business needs are demonstrated by KHR in the recruitment function that we engage with them in. KHR fulfilling our business needs through the recruitment of ‘team members’ not just staff.

Regular visits to our site by the KHR recruitment team with new personnel, engaging with our Production Manager and the team leaders alike. The communication from the walk round visits led by our production team instil a thorough understanding of our requirements, ethics, and values.

Anonymous 2

Director

We have worked with Know How Resourcing for many years now and have been very happy with the  

consistently high levels of service we receive. They make the process of using temporary labour with numbers as high as 60 per day over 3 shifts as simple as possible and always have the resources available to get us the staff we need even with the shortest of notice.

Know How Resourcing have a daily site presence which greatly helps with the needs of our business  and allows the management team and candidates to have direct contact each day.  Any rare issues are sorted quickly and with the minimum of fuss.

Anonymous 1

Production Manager